Training Objective
This virtual course aims to empower you to de-escalate tense situations, so that you are better able to manage conflict.
Takeaways
You will receive a de-escalation toolbox that you can start using right away to help you deal more effectively with tense situations.
Topics Covered:
- The Triune Brain
- Our emergency response button
- The importance of self-awareness
- Self-management
- Going to the balcony
- Defining your role(s)
- Anchoring
- Bottom-up techniques
- Active listening
- Reframing
- Body language
- Types of questions
Timeframe:
- Five one-hour sessions
Location:
- Microsoft Teams or Zoom
I look forward to hearing from you!
Zena-Gabrielle Hailu – hailu(at)realizecommunication.de