De-escalation Training

Training Objective

This virtual course aims to empower you to de-escalate tense situations, so that you are better able to manage conflict.


You will receive a de-escalation toolbox that you can start using right away to help you deal more effectively with tense situations.

Topics Covered:

  • The Triune Brain
  • Our emergency response button
  • The importance of self-awareness
  • Self-management
  • Going to the balcony
  • Defining your role(s)
  • Anchoring
  • Bottom-up techniques
  • Active listening
  • Reframing
  • Body language
  • Types of questions


  • Five one-hour sessions


  • Microsoft Teams or Zoom

I look forward to hearing from you!
Zena-Gabrielle Hailu – hailu(at)