This virtual course aims to empower you to de-escalate tense situations, so that you are better able to manage conflict.
You will receive a de-escalation toolbox that you can start using right away to help you deal more effectively with tense situations.
- The Triune Brain
- Our emergency response button
- The importance of self-awareness
- Going to the balcony
- Defining your role(s)
- Bottom-up techniques
- Active listening
- Body language
- Types of questions
- Five one-hour sessions
- Virtual space
I look forward to hearing from you soon!